Managed Services

Batoi offers consulting for digital transformation, guided onboarding and training for enterprise solutions, proactive monitoring, maintenance and disaster recovery for the digital infrastructure, and priority technical support.

Consulting on Digital Transformation and Cybersecurity

Batoi provides consulting services and implements comprehensive best practices for data security for an organisation.

The core strength lies in low-code DevOps and application security.
strong expertise in implementing secure distributed and cloud-native software architecture, and making improvements in security and performance of the existing applications.

Guided Onboarding and Training

The global delivery process at Batoi for Enterprise includes guided onboarding of the new customers and comprehensive traning to enable a smooth transition of business processes into the new digital infrastructure.

Batoi Managed Service Consultants (MSC) help you onboard for a new subscription of SaaS or implementation of a private deployment - products from both Batoi and the partners.
Batoi Priority Support Team (PST) organize the training tracks and conduct training sessions as specified on SLA or SoW or MoA (as appropriate).

Proactive Monitoring and Disaster-Recovery Service

The Batoi Priority Support Team (PST) reviews requirements for backup devices, their types and locations,

and backup schedule based on feedback/inputs from the Account Manager (AM) and Managed Service Consultants (MSC) in the charge of the project
Then they set up a monitoring tool and procedure for system availability and usages tracking apart from notifications and alerts (on service breakdown or maintenance) as desired from the standpoint of operation at the customer-end.

Priority Technical Support

The Batoi Priority Support Team (PST) is responsible for technical support for enterprise customers during the service period through online tickets, remote help tools (like TeamViewer) and telephone.

Customer may choose to contact the Batoi Priority Support Team online through support ticket, chat and remote Help.
Priority Support Team provides unlimited telephone support relating to the implementation, configuration, use and operation of the Software Applications or problems therewith.

Latest Product Updates

Get the latest news and updates about Batoi Products - articles and product releases.
New Way to Manage Transactions and Time in Batoi Apps
In a major release to apps, a few important functions have been added to the software. This includes addition of finance and account management dashboard (Ledger Dashboard), time tracking for a ticket (Task, Issue and Discussion) and Timesheet view.
Handling Your Unique Record Identifiers in Batoi Apps
If you look at the fields in every function like Project, Sale or Order, in Batoi Apps, you will see that it contains an ID or Code field that is a unique identifier or code associated with it, which is used for identifying the record uniquely for a single or multiple Organizational Unit(s) within a Tenant Admin (primary user from the customer side).
Understanding Timelines in Batoi Apps
One of the major functions of tracking and managing a project lies with its timeline (apart from cost and scope). The timelines can be at the level of the ‘project’ or at the level of a ‘task’ within a project. While the project management definitely emphasizes on tracking the timelines, other functions in an organization also require adherence to the timelines – it can be Sale, Order, or any other functions.

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